Case Studies

Manufacturer

We were able to increase plant capacity from an average of 59 units/day, working an 11-hour shift, to an average of 130 units/day working an 8-hour shift.

Quality improved dramatically in the process, reducing returns of $8K-$12K per month to $200 in 3 months.

This was a fairly straightforward flow-optimisation solution-pattern.

Software Developer

This client was the market leader in New Zealand and looking to expand overseas, but the first significant overseas client was threatening legal action as the result of delays and other problems.

With our help, our client was able to transform the threat of legal action to written referrals within a week and we went on to help them:

Reduce product development cycles from 8 months to 5 weeks.
Dramatically impact on new product development.
Reduce implementation project duration from 11 months to 8 months.
Dramatically reduce stress and conflict within the organisation.

Orthopaedic Clinic

This pre- and post-operative care clinic had had over a dozen failed consulting attempts in as many years.

We found a way of reducing patient visit durations from an average of 2 hours 40 minutes to an average of 48 minutes within a few weeks on the price of some coloured stickers.

We were able to apply the same solution-pattern to theatre capacity, the national waiting list and total health system bed capacity – although a change in government prevented these solutions from being implemented.

IT service provider

This IT service provider was able to:

Reduce SLA performance from over a dozen penalty-attracting issues per month to 0-3 issues per month within 2 months.
Secure an extra $5M of hardware sales and service revenue as a direct result of the above improvement.
Improve Help Desk performance by over 20%.
Improve interdepartmental and client relations dramatically

Corporate Project

This corporate needed to introduce a new product into the market very urgently, in order to retain market share. The product development project, which had been running for the better part of a year, was expected to overrun the published delivery date by 9 months, which wasn't acceptable to the market.

We found a way of enabling them to deliver what the market needed within one month – and adopt an ongoing new product development programme that would ensure sustained market leadership into the future.

Insurance Company

We were able to improve this corporate service centre's processing capacity from 100 queue items per day to over 200 queue times per day within a few weeks.

The same productivity pattern is being applied throughout the organisation, with similar results.